Terms of Service

Last updated: July 4, 2026

These Terms of Service ("Terms") are an agreement between you and Sardorbek Rakhimov, the independent developer operating as Shipzen ("we", "us"). They govern your use of the Shipzen macOS application ("the App") and the shipzen.app website. By installing or using the App, you agree to these Terms. You must have the legal capacity to enter into this agreement.

1. The Service

Shipzen is a client application for Apple's App Store Connect. It lets you browse and edit your app metadata, run pre-submission checks, manage TestFlight, respond to reviews, view reports and pricing, and optionally use AI features with your own AI provider. Shipzen works on top of your own Apple Developer account and credentials; it is a tool, not a replacement for your account or your judgment.

App Store, App Store Connect, and TestFlight are trademarks of Apple Inc. Shipzen is not affiliated with, endorsed by, or sponsored by Apple Inc.

2. Your Credentials and Third-Party Terms

Credentials. You are responsible for obtaining and safeguarding your App Store Connect API credentials, any AI provider API keys, and any ChatGPT account authorization you use with the App, and for all activity performed with them.
Apple's terms. Your use of the App Store Connect API through Shipzen is subject to Apple's App Store Connect API terms and your Apple Developer Program License Agreement. You are responsible for complying with them.
AI provider terms. If you use AI features, your relationship with OpenAI, Anthropic, or ChatGPT is your own: their terms, usage policies, and pricing apply, and any provider fees are yours to pay.
Your end users' data. If you choose to process data from your own apps (for example, customer reviews) through an AI provider, you are responsible for doing so lawfully.
Lawful use. You agree to use the App only for lawful purposes.

3. Changes You Make Through Shipzen

The App can create, modify, and submit data in your App Store Connect account — metadata, pricing, TestFlight configuration, review responses, compliance declarations, and more. Destructive or outward-facing actions are shown to you for confirmation (for example, a diff preview before saving), but every change made with your credentials is your change. You are solely responsible for reviewing it and for its consequences, including App Review outcomes, listing changes, and revenue effects.

Features that help you complete Apple questionnaires — such as export compliance and age rating — are informational assistance only. They are not legal advice, and we do not guarantee that answers suggested or prefilled by the App are correct for your situation. The declarations you submit to Apple are yours, and their accuracy is your responsibility.

4. AI Features

AI features run on a bring-your-own-key or sign-in-with-your-own-account basis with the provider you configure. AI output can be wrong, incomplete, or unsuitable. You must review AI-generated content before applying or submitting it. We make no promises that content produced with the App will be approved by App Review, rank in search, or perform commercially.

5. Free Tier, Subscriptions, and Lifetime Purchase

Free tier. Parts of the App are free to use. We may change what is included in the free tier over time.
Shipzen Pro. Pro features are unlocked by an auto-renewing subscription (monthly or annual) or a one-time lifetime purchase, sold through the Mac App Store. Prices are shown in the App Store at the point of purchase and may change for future purchases; a price change never retroactively affects what you already paid.
Billing and renewal. Payment is charged to your Apple ID by Apple. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel subscriptions in your App Store account settings. We cannot cancel a subscription on your behalf.
Free trial. If a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel before then. Trials are limited to one per subscriber.
Lifetime purchase. The lifetime purchase unlocks Pro features for as long as we offer the App, including updates we release. It is a license for the App as it evolves, not a commitment that any specific future feature will ship or that the App will be maintained forever.
Refunds. Purchases are processed by Apple, and refunds are handled exclusively by Apple under its refund policies. We have no ability to issue refunds for Mac App Store purchases.
Entitlements. We will not revoke a Pro entitlement you have paid for, except where these Terms are terminated for your breach.

6. Mac App Store Terms

If you obtained the App from the Mac App Store, Apple's standard Licensed Application End User License Agreement also applies to the App binary, and the following applies:

These Terms are between you and us only — not with Apple. Apple is not responsible for the App or its content.
Your license is limited to a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by the App Store Usage Rules.
Apple has no obligation to furnish maintenance or support for the App; that is our responsibility, to the extent stated in these Terms.
In the event the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation for the App.
Apple is not responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and consumer protection or similar claims.
In the event of a third-party claim that the App infringes intellectual property rights, we — not Apple — are responsible for its investigation, defense, settlement, and discharge.
You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

7. Pre-release Versions

Beta builds (for example via TestFlight) are provided for testing, may contain defects, and may change or stop working without notice. Apple's TestFlight terms apply additionally to TestFlight builds.

8. Third-Party Services

The App depends on services we do not control: Apple's App Store Connect API, your AI provider, RevenueCat (purchase validation), and an exchange-rate service. We do not guarantee their availability, accuracy, or continued compatibility, and features may be limited, changed, or discontinued if those services change. Your use of third-party services is governed by their own terms.

9. Intellectual Property

The App, this website, and the Shipzen name and marks are our intellectual property. You receive a limited, non-exclusive, non-transferable license to use the App for its intended purpose; you may not copy, modify, reverse engineer (except where the law permits it despite this clause), resell, or redistribute the App. Your own content and your App Store data remain yours. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

10. Disclaimer of Warranties

THE APP AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY RESULTS OBTAINED THROUGH THE APP — INCLUDING AI-GENERATED CONTENT AND VALIDATION CHECKS — WILL BE ACCURATE, COMPLETE, OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; ANY STATUTORY RIGHTS YOU HAVE AS A CONSUMER ARE NOT AFFECTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL — INCLUDING LOSSES ARISING FROM CHANGES MADE TO YOUR APP STORE CONNECT ACCOUNT, APP REVIEW OUTCOMES, OR DECLARATIONS SUBMITTED TO APPLE — ARISING OUT OF OR IN CONNECTION WITH THE APP OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the App, the changes and declarations you submit to Apple through it, your violation of these Terms, or your violation of any third-party rights or terms.

13. Termination

You may stop using the App at any time by uninstalling it. We may terminate or suspend your right to use the App if you materially violate these Terms. Sections 3, 4, and 9 through 16 survive termination.

14. Changes to These Terms

We may update these Terms from time to time. The revised version will be published on this page with a new date, and we will note material changes in the App's release notes. Continued use of the App after changes take effect constitutes acceptance. If you do not agree to the revised Terms, stop using the App.

15. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Uzbekistan, without regard to its conflict of law rules, and disputes shall be resolved in the courts of Tashkent, Uzbekistan. If you are a consumer in a jurisdiction whose law grants you mandatory protections or a mandatory forum, nothing in this section deprives you of them.

16. General

If any provision of these Terms is found unenforceable, it shall be limited or eliminated to the minimum extent necessary, and the rest remains in effect. These Terms, together with our Privacy Policy and — for Mac App Store copies — Apple's standard EULA, are the entire agreement between you and us regarding the App. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor of the Shipzen product.

Contact

Sardorbek Rakhimov (Shipzen) — support@shipzen.app.